Privacy Policy

Visit SL Travels (Pvt) Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, and team.

1. Information We Collect

When you make an enquiry, booking, or use our website, we may collect:

  • Personal Details: Full name, contact number, email address, country of residence, and passport details (when required for bookings).

  • Travel Information: Dates of travel, destinations, accommodation preferences, special requirements, and group details.

  • Payment Information: Billing details and payment methods (processed securely through trusted payment providers; we do not store full credit card data).

  • Technical Data: IP address, browser type, device information, and cookies for website analytics and security.

2. How We Use Your Information

We process your information for legitimate business purposes, including:

  • Confirming and managing bookings.

  • Coordinating with hotels, transport providers, guides, and relevant partners.

  • Personalising your travel experience.

  • Communicating with you about itineraries, updates, and promotions.

  • Meeting legal, regulatory, and tax obligations.

3. Information Sharing & Disclosure

We may share your information only with:

  • Trusted service providers (hotels, drivers, guides, airlines) to fulfil your travel arrangements.

  • Government authorities when legally required (e.g., immigration, customs).

  • Technology partners for website hosting, analytics, and secure payment processing.

We do not sell, rent, or trade your personal data to third parties.

4. Data Retention & Security

  • Personal data is stored only for as long as necessary to provide services, comply with legal requirements, or resolve disputes.

  • We use secure servers, SSL encryption, and access controls to safeguard your data.

  • While we take all reasonable measures, no system is fully secure, and we cannot guarantee absolute security of information transmitted online.

5. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal data.

  • Request corrections or updates to inaccurate information.

  • Request deletion of your personal data (subject to legal or contractual obligations).

  • Withdraw consent to marketing communications at any time.

  • File a complaint with your local data protection authority if you believe your rights have been violated.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Improve browsing experience.

  • Analyse site performance and user behaviour.

  • Support targeted marketing.

You can manage or disable cookies in your browser settings; however, this may affect site functionality.

7. International Data Transfers

As an inbound tour operator, we may transfer your personal information to partners and service providers located outside your home country. We ensure that appropriate safeguards are in place for such transfers.

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Updates will be published on this page with a revised “Effective Date.”

If you have any questions or requests regarding this Privacy Policy, please contact us:

Visit SL Travels (Pvt) Ltd
 📍 29, Carmel Group, Dambulla Road, Kurunegala 60499, Sri Lanka
 📧 info@visitsrilankatours.com
 📞 +94 77 668 6965